Privacy Policy

Last updated: 01/08/2025

1. Who We Are

Phil Bibby Partnership Limited (trading as Bridge Farm Garage and Just Wheels Car and Van Hire) is the data controller responsible for your personal information.

Contact details: Bridge Farm Garage, London Road, Braintree, Essex, CM7 2AS. Tel: 01376 348282 / 01376 347825. Email: contactus@justwheelscarhire.co.uk

2. What Information We Collect

We may collect and process the following categories of personal data:

Name, address, telephone number, email address
Driving licence details
Payment details (for processing rentals)
Vehicle details and registration (linked to hire agreements)
CCTV images (at our premises, not inside vehicles)

We do not collect special category data (such as health information, biometrics, or criminal records) as part of normal operations.

3. How We Collect Your Data

Directly from you when you complete a hire agreement or enquiry form
Through our website enquiry form (data sent by email, automatically deleted from the webserver after 30 days)
Through CCTV cameras at our premises for safety and security purposes

4. How We Use Your Data

We use your data only for the following purposes:

To process and fulfil car/van hire contracts
To meet insurance and legal obligations relating to your rental
To respond to your enquiries and communicate with you about bookings
To comply with legal requirements (e.g. providing driver details to authorities in relation to PCNs, speeding offences, or other incidents)
For safety, crime prevention, and detection through CCTV
We do not use your data for direct marketing.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract: to provide you with vehicle hire and related services
Legal obligation: to comply with applicable laws (e.g. providing information to authorities)
Legitimate interests: to ensure safety and security through CCTV monitoring

6. Sharing Your Data

We only share your personal data where necessary, including with:

Insurers (in relation to claims)
Authorities, such as the police or local councils, for legal enforcement purposes (e.g. PCNs, speeding fines)
Parking companies or relevant agencies handling legal incidents involving the hire vehicle
We do not sell or share your data for marketing purposes.

7. Data Retention

We keep your personal data only as long as necessary:

Hire agreements, contracts and related records: 7 years (for legal and accounting purposes)
CCTV footage: up to 7 months, unless required for an investigation
Website enquiries: deleted automatically after 30 days from the website server (though may remain in email correspondence if followed up)

8. Security of Your Data

We take reasonable measures to protect your personal data, including:

Restricted access to company computers and systems
Staff training on data protection responsibilities
Physical security measures — paper records stored in locked filing cabinets, accessible only by authorised employees

9. Cookies and Website Tracking

We do not use cookies for analytics or marketing purposes. Our website may use only essential cookies required for basic functionality.

10. Your Rights

Under UK data protection law, you have rights over your personal data, including:

The right to access your personal data
The right to correct inaccurate information
The right to request erasure in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at contactus@justwheelscarhire.co.uk or using the details above.

11. Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

ICO Contact details:
Website: www.ico.org.uk
Telephone: 0303 123 1113